Reporting a problem or giving feedback
Use the in-app Report a problem button to send a diagnostic report with page, browser, and recent error details, scrubbed of sensitive fields before sending.
The Report a problem button
A floating button is available on most pages inside the app. Open it, add a short summary and any steps, and submit.
Your report is sent to our monitoring tools along with the current page, browser details, viewport size, and the most recent errors from your session.
What we do and do not collect
Reports are scrubbed of sensitive fields such as emails, phone numbers, credentials, and clinical content before they leave your browser.
You are not required to include any personal information to submit a report.
Support channels
For product questions, billing help, or onboarding support, use the Report a problem button or contact our team directly.
Priority plans receive faster responses, and video tutorials plus these guides are available around the clock.
Learn more
Related guides
Troubleshooting sign-in problems
What to try when you cannot sign in, from password resets to stale cookies, and how to include a reference code so support can find your report fast.
Plans, pricing, and activating billing
Understand the available plans, how to subscribe, how invoicing works, and our money-back guarantee.